Are the beds machine washable?
The whole bed can be easily machine washed (Gentle Cycle) and dried (Tumble Dry on Low).
The shell is finished with water and dirt-resistant bottoms, that help prevent accidental messes from reaching your floors.
NOTE: To ensure longevity, it is important that the bed is thoroughly dried directly after washing.
What materials are used, is it safe for my dog?
We use the highest quality materials for all of our products.
White polypropylene for the inner cushion filling, oxford fabric for the waterproof base and either a taffeta fabric or bamboo fabric for the outer cover.
These materials are safe for your dog to use however we do not recommend and advise against any of the materials being ingested by your dog at any stage.
What makes the RadChimp beds better than any other beds?
We use only the highest quality materials and take pride in the production of our beds. The beds are more soft and fluffy then most typical dog and cat beds.
How does the COMFY CALMING™ Pet Bed works?
Our beds provide a safe space for your pup to relax in, with the raised rim, ultra soft padding and covers it allows them to mimic being hugged by their mother.
What if I put the wrong shipping address?
If the order has not been shipped yet email in with “URGENT order edit” in the subject title.
The team will make any amendments, if it has been shipped they will work with you and the courier to have it redirected where possible
Can I cancel or change my order?
Sure, as long as our fulfilment team haven’t already shipped your order.
If they have please allow for the bed to be delivered and leave it unopened so they can provide you with a return shipping label.
Is It Safe To Order Online ?
You can rest assured that shopping with RadChimp is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure. Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties.
How much does shipping cost and how long does it take?
Shipping is free! Delivery time depends on your location:
• UPS SurePost (FREE) 15-25 Business Days
• Canada Post 20-25 Business Days (FREE)
• Royal Mail 15-25 Business Days (FREE)
What Is Your Return Policy ?
Before starting a return please send us a message to: firstname.lastname@example.org
Items must be returned within 30 days of receipt.
Items must be undamaged
Items must be sent at your expense to our return address provided by email.
What Payment methods do you accept?
We accept secure card payments provided by VISA and MasterCard. We do not save any of your card details on our server and this information is not visible to us, the payment solution is provided by Stripe.